Customer Experience and Review portfolio – Cllr Chris Burke

Aim:

This portfolio has responsibility for engaging with our customers and ensuring residents are able to effectively and efficiently engage with the services they need. It also has responsibility for the overall performance management of the council; along with democratic engagement and strategic analysis.

What the portfolio covers:

Audit

Central support services

Complaints handling

Corporate reviews

Customer engagement including;

Customer services

Contact centre

Customer Experience Strategy including;

Channel shift

Service accessibility

Democratic and electoral services including;

Voter registration

Democratic engagement

ICT

Performance including;

Systems and processes

Strategic information including;

Corporate evidence bases

Lincoln City Profile